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If you've received an SMS advising that your auto recharge has failed, here's what you need to do:. We'll send you an SMS and email to let you know we've renewed your plan. Sometimes there's a delay between when your old plan expires and the new one is added so you'll need to have PAYG credit to use your mobile during this period.

From your handset, SMS the word code followed by a space and then the voucher number to This method of recharge can only be used to recharge with Pay As You Go credit. You can enable auto recharge from the dashboard of your MyALDImobile online account or App once you have an active plan on your service. Add these in the manage account section of your online account or App and then you'll be able to recharge. You can recharge your Pay As You Go credit at any time.

You can add the same plan, or change to a different plan at any time, however any existing plan credits you have will be forfeited. Click "Remove payment Method". Once verified, you'll be returned to your account.

You can add the voucher code during the SIM activation recharge step 4. Select the voucher option, enter the code and the plan will be added to your service when it activates. If you already have an active SIM and just want to apply the plan to your service, log in to your MyALDImobile online account, select recharge from the top menu and follow the prompts to recharge with voucher code.

Log in using your mobile number and password, select recharge from the dashboard then click on Quick Voucher Recharge. Follow the prompts, enter your voucher number when requested and the plan will be applied to your service. Here's how to avoid that. If you add a new plan before you have depleted all of your current plan data, you'll override the remaining data credits unless rollover applies. Any data you add will expire at the same time as your Mobile Plan.

Rollover may apply to unused data. You could add another Mobile Plan but this will override your existing plan and you will lose any remaining call credits and unused data, unless data rollover applies. Data Top Ups expire at the same time as your Super Pack and any unused data may qualify for rollover. The data will be added to your shared available data and will expire when your Family Plan expires.

You can add data up to a maximum of 40GB above your included data allowance at any one time per validity period. If you add a Mobile Plan, Data Plan or another 1 Year Super Pack whilst you have an active 1 Year Super Pack, you will forfeit any remaining credits and we will not reinstate them or refund the value to you. If you add a 1 Year Super Pack whilst you have an active 1 Year Super Pack you will forfeit any remaining credits but remaining data will rollover as long as you add a Super Pack of the same or higher value.

Please make sure you read all of the information about our plans on our plans page and take note of the warnings presented to you when you purchase. MasterCard and Visa are also accepted however there is a 0. All Super Pack Data Top Ups give you additional data to use right up until your Super Pack expires or the data is depleted, whichever comes first. There is no limit to the number of Data Top Ups you can add during the validity of your Super Pack however you can only have a maximum data at any time of GB above the included data allowance.

Data Top Ups will be added to your data balance at time of purchase. Unused Data may qualify for rollover. Please note - You cannot purchase a Data Top Up over the phone on our automated phone recharge service, it can only be purchased online, via the mobile app or by speaking with one of our customer agents.

This Super Pack was available for purchase online or via App for new customers from 11 September to 11 October You can view your transaction history including previous re-charge top up transactions via your MyALDImobile online account, log in via our website. A User can only recharge the Family Plan if they have been given access to your MyALDImobile online account and you should nominate them as a secondary contact beforehand.

The quickest way to get this sorted is to call us. Simply nominate the amount of PAYG credit you'd like to use and the remaining balance can be paid using your stored payment method. Remember that any Data Top Up you purchase will expire at the same time as your Family Plan but may be eligible for rollover if the rollover criteria is met.

Also, the data you add to your Family Plan by purchasing a Data Top Up will be shared across all of the services on the Family Plan subject to any limits the Owner may have set. If you add a Data Plan whilst you have an active Mobile Plan on your service, you will override that Mobile Plan and any existing credits will be lost. Data Top Ups can be added to Mobile Plans , Family Plans and Super Packs to give you extra data when you need it, without paying upfront for something you might not need.

Any unused data will rollover if criteria is met. You can add up to GB above the included data allowance at any one time. The additional data will expire at the same time as your Super Pack and any unused data will rollover if criteria is met. For Mobile Plans and Super Packs - Data Top Ups can only be purchased online, via the mobile app or by speaking with one of our customer agents.

You cannot purchase a Data Top Up via the mobile app over the phone on our automated phone recharge service. We'll remind you of how many days you have to use your Data Top Up when you purchase it.

Our Data Plans are not designed to replace an Internet connection and if you find you are using your data too quickly, this may not be the right plan for you. No, the Data Top Up will apply to the shared data allowance. You can adjust the data limits of the Users if necessary.

Simply select PayPal as your chosen method and you'll be redirected to their window to enter your PayPal account details. Some of our Plans are eligible for rollover of your unused data allowance to your next recharge period.

Check our Critical Information Summaries to confirm eligibility. The standard data allowance of your pack including any Data Top Up will be used before any rollover data. ALDImobile makes it easy to keep track of your balance.

To find out more you can visit our roaming page. You can also view roaming rates on our legals page, and we have help articles to assist you if you need it. You should be aware that the use of your ALDImobile service outside of Australia may incur significantly higher charges than use of the service within Australia. You will see the option to enable or disable roaming to allow your number to be used overseas in selected countries.

You can see the countries where you can use international roaming on your ALDImobile service, the relevant charges and the providers on our legals page or by clicking here. To turn roaming off, simply log in to your account and update your roaming preference to set it to disabled.

You should enable roaming at least 1 week before you depart to ensure your phone settings are updated and ready to use overseas. To disable diversions to voicemail for when you miss a call , from your mobile handset, dial then press the call or send button.

Yes you can! There are 2 possible ways you may be able to make calls and send SMS to international numbers from Australia. You can find out about our international call rates by clicking here. You should visit the plans page to find out more about what is unlimited and included and you can view the list of eligible numbers and countries here. Make sure the PIN cannot be easily linked to you or guessed by a third party.

Read here about other ways you can protect your account. If you would like to check your coverage, click here. On 3G, typical download speeds are 1. If your usage is not what you expected, you can find out more about why this might be here.

If you've received an SMS or email that your service has expired or is about to, here's what you need to know:. If you haven't recharged for days, your service will expire. A Data Top Up will not extend your expire date. You can add PAYG, or a plan during this time to reactivate your base plan and service for a further days.

You still can't make or receive calls and SMS and if you want to continue to use ALDImobile, you will need to purchase a new SIM card and take the following action, depending on what you'd like to do. Due to the lengthy period of time the service has been inactive, the number will have been returned to the original 'owning' Telco and we will not be able to recover it.

You can download the form by clicking on the link below. Change of Account Name. Change of Ownership Form. Call forwarding is managed from your handset so check your user manual or call the manufacturer for assistance.

Our call centre cannot arrange diversions or forwarding on your behalf. Call forwarding charges are higher than standard call charges and are not part of the standard inclusions in any of our packs. Find out more about our call charges on our legals page. Important - Included international minutes and SMS are to eligible numbers and countries only. Calls to mobiles may not be included, you should take the time to review the list of eligible numbers and countries here.

Call our team as soon as you can to have your phone and SIM blocked to prevent someone else from using your phone. Whilst you are on our website, we would recommend that you log in to your my ALDImobile account and remove your credit card details immediately, this will ensure that no unauthorised recharges can take place whilst you are requesting the blocking of your SIM with us.

Any credit that has been used up until the time that you notify us of your lost or stolen handset cannot be replaced. There's no charge to you for sending this and it will appear in your usage history. In your iPhone settings, you can configure your device to "send as SMS" automatically when iMessage is unavailable and normal SMS charges if applicable will apply. If you want to force a prompt for a PIN each time you retrieve a voicemail message, or to disable this feature please do the following:.

If you re-activate your ALDImobile service, you will not be able to retrieve any of your old voicemail messages. If you do not want to receive an SMS when you miss a call, you can turn this feature off. You will need to manually change this setting in your voicemail settings. You should bear in mind that roaming charges are considerably higher than usage within Australia. Turning on your data to check your e-mails, surf the internet, and get directions from your navigation app will use up your PAYG credit very quickly and should be avoided, try to connect to Wi-Fi spots where possible.

If you really need to use your data, make sure that you have any automatic application update settings turned off to avoid apps on your phone updating when roaming. This will help limit the data you use and you can turn it back on when you have finished roaming via your data settings.

You can check your balance via our mobile app , via the My ALDmobile section of our website, or by sending the word balance via SMS to All your unused Family Plan data will rollover if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan.

Your IMEI number will be marked on your phone behind the battery. If you would like to be able to use your phone for these things, you'll need to add Pay As You Go credit to your service.

We do not have any information on when this will be available as it is a carrier restriction that is outside of our control. However, you can now use the voicemail button from your iPhone and this enables you to access your voicemail quickly.

The full length mobile number you are texting when you use the service is and this is the number you will see when you check your usage. If you want to use your phone casually, then Pay As You Go credit gives you days expiry, you just choose how much you want to recharge.

You can view more information about PAYG here. Once the 30 day expiry period ends, your Mobile Plan and its remaining credits will expire and you will be left with your Pay As You Go base plan.

If you recharge with Pay As You Go credit whilst you've got a Mobile Plan added, the credit is simply added to your main credit balance and the expiry period for the main credit balance is reset to days.

As with all of our Packs, the inclusions of the 1 Year Super Pack cannot be used whilst roaming. You can find out more about roaming on our Roaming Information page. Calls to mobiles and landlines or SMS to these countries will not reduce or affect your PAYG credit or included international minutes for other countries. You can view the list of eligible numbers and countries here. See our APN settings article for more information.

Just enter the number 31 from your phone and press the green call icon on your phone. You can then make a call and your number will be withheld. There may also be settings in your phone that you can use to block your caller ID, please refer to your handset manual. Super Packs are eligible for rollover of your unused data allowance to your next recharge period.

You can still pair the watch with your phone, but it will not have the cellular function enabled. Data Plans are eligible for rollover of your unused data allowance to your next recharge period. Your unused data will keep rolling over until you reach any limit applicable to the plan.

The standard data allowance of your plan will be used before any rollover data. Unused or accumulated data in excess of applicable limit will not be rolled over and will be forfeited.

Looking for one of our discontinued Data Plans? When you upgrade to a new Smartphone, you may find that it uses more data which will use up your credit faster. If you don't need to use data on your phone, you can turn it off completely. You'll need to look for the settings to do this look in your phones user guide for more information.

Things such as weather and news apps can cause your phone to check regularly for updates, which can use your credit up quickly. You can prevent this from happening by closing down apps when you've finished using them, and by changing the settings so that your phone doesn't update as frequently.

You will need to look at the user guide for your phone to find out how you do this for your specific handset. Due to containment measures announced by the Philippines Government, most of our staff in Manila are unable to get to work. We've initialised our back up Call Centre but we're still operating at reduced capacity which means that queue wait times might be longer than normal. We've also reduced our operating hours to am - pm AEST to make the most of the staff we have.

Many support functions can be performed online including recharging your service, replacing your SIM, activating a new service, adding more data and managing your account. The answers to many frequently asked questions can also be searched in our FAQ section tip: use keywords for better search results. Please note, due to the volume of inquiries there will be delays in getting back to you.

Thank you for your patience and understanding at these challenging times. We're all in this together and together we will all get through. Any updates to the situation will be posted in this section. After your 1 Year Super Pack expires, you will be able to recharge with one of our packs that is available at that time, or you can recharge with Pay As You Go credit.

Bear in mind, you can add Pay As You Go credit to your service at any time should you need the credit for things not covered in your 1 Year Pack such as international calls for example. The pack you purchased in store will have an expiry date on it, this is the date that the voucher must be activated by.

After this date the voucher will not work. Once you have used the voucher code to add the 1 Year Super Pack to your service, you will have 1 year to use it. Your 1 Year Super Pack expiry date will be shown in your balance which you can check online, through the mobile app and by SMS. On establishment, all User services default to "unallocated" which means they have unlimited access to data. Data limits can be set in increments of 0. To give a User unlimited access to data after limit has been allocated, enter GB.

A data limit of 0 means the User cannot access Family Plan data. If all the data for the Family Plan has been consumed a User may not be able to use all of the data in their limit. In order to prevent unauthorised access to your ALDImobile service, we suggest that you use a passcode lock with a time limit on your handset to prevent anyone else from being able to use your phone.

You'll need to refer to your handbook manual for assistance on how to do this. Click here for more information on how you can further protect yourself and device. These are based on typical file sizes and your usage may vary:. To estimate your data usage, multiply the approximate data consumption for each activity by your use. Please note this is intended as a guide only and the figures stated are approximate. You can check how much data is included in our Mobile , Data and Family plans here.

You can use the included data whenever you like throughout the year; therefore it is possible that you will use up all of the included data before the end of the year.

PAYG credit cannot be shared by the services on the Family Plan, so you will need to add PAYG credit to the specific service that you wish to use the additional services on. You can easily do this by logging on to your online account and selecting eSupport ticket from the Manage Account menu. If you are receiving unwanted marketing calls, you should ask the caller to stop calling you and remove you from their database. If you are receiving messages that are of an advertising nature, you can request the sender cease the activity by replying with the word STOP.

Please note that ALDImobile is not able to prevent these calls or SMS messages from taking place, you will need to follow the avenues above. Fraudulent activity using mobile devices can result in financial loss, negative credit ratings and emotional stress. ALDImobile take customer privacy seriously and we are continually reviewing our processes to ensure we are doing all we can to protect you from this type of malicious activity.

All services that are on a Family Plan can use the included data allowance until it has been exhausted. For User services, a limit can be set by the Owner to limit how much of the shared data they can use.

Once all of the shared data allowance has been used, all services will need individual PAYG credit applied to them in order to use data. You will firstly need to remove the User from the Family Plan and then complete, sign and send us a Change of Ownership request. The new account holder will need to pass our identification checks for the service to be set up in their name.

Once a change of Ownership request is successfully processed by us, the service will be moved to a new account. Fraudulent mobile number porting happens when a scammer uses your name, address, date of birth, mobile number and account number to port your ALDImobile number to another provider. As long as the scammer has access to this information, they can port your service in line with The Telecommunications Numbering Plan and the incoming and outgoing providers cannot prevent it.

Scammers can get access to your personal details from many sources including your social media profiles and by stealing mail from your letter box.

They will then use your mobile number to gain access to email accounts and bank account details. Once your number has been ported, you no longer have access to it which means that any verification codes being sent to you by your bank for large money transfers will be sent to a scammer instead.

This means they can authorise these transfers and steal money from you. The implications of fraudulent number porting can be very serious and include financial loss, negative credit ratings, and emotional stress. We take customer privacy seriously and are continually reviewing our processes to ensure we are doing all we can to protect you from this type of malicious activity.

Note that these symptoms can be due to a faulty SIM or network outage also, so you should call us to investigate. Suggestions for what to do if your service has been ported without your authority or if you have been scammed. Changing a plan is the same as recharging. You can recharge online, via SMS or mobile app using a recharge voucher purchased in-store, or if you have a credit card or PayPal account, recharge to the plan of your choice with our mobile app, or online via My ALDImobile.

If you have an active plan on your service, your recharge will override this and the remaining inclusions or credit will be forfeited and not refunded. What this feature does is automatically uses cellular mobile data if your Wi-Fi connection is too slow.

The downside of this feature is that it could potentially use up lots of data from your mobile plan without you realise, when you think you are using Wi-Fi. The features is set to enabled as default so if you are noticing that your data is being used up very quickly, we recommend that you turn this feature off.

In order to turn this feature off, navigate to settings on your iPhone and then select 'mobile'. You'll need to scroll right to the bottom of the screen and underneath a list of your apps you'll notice the setting 'Wi-Fi Assist' with the slider option to turn it on or off. The maximum MMS size is 2MB but it will depend on the receiving parties device and their network carrier when sending a message. If you receive a life threatening call, you should call the police by dialling immediately and report the matter to them.

You will need to record the date and time. Ask them to reverse the wire transfer and give you your money back. Contact your bank and report the fraudulent transfer. Ask if they can reverse the wire transfer and give you your money back. Report the fraudulent transaction to the company behind the money transfer app and ask if they can reverse the payment. If you linked the app to a credit card or debit card, report the fraud to your credit card company or bank.

Ask if they can reverse the charge. Contact the company you used to send the money and tell them it was a fraudulent transaction.

Ask to have the transaction reversed, if possible. If you sent it by U. Postal Inspection Service at and ask them to intercept the package. Go to IdentityTheft. Create a new, strong password. About 2, cases of malaria are diagnosed in the United States each year. The vast majority of cases in the United States are in travelers and immigrants returning from parts of the world where malaria transmission occurs, including sub-Saharan Africa and South Asia.

Globally, the World Health Organization estimates that in , million clinical cases of malaria occurred, and , people died of malaria, most of them children in Africa. Because malaria causes so much illness and death, the disease is a great drain on many national economies.

Since many countries with malaria are already among the poorer nations, the disease maintains a vicious cycle of disease and poverty. Top of Page. Usually, people get malaria by being bitten by an infective female Anopheles mosquito. Only Anopheles mosquitoes can transmit malaria and they must have been infected through a previous blood meal taken from an infected person. When a mosquito bites an infected person, a small amount of blood is taken in which contains microscopic malaria parasites.

Because the malaria parasite is found in red blood cells of an infected person, malaria can also be transmitted through blood transfusion, organ transplant, or the shared use of needles or syringes contaminated with blood.

Malaria is not spread from person to person like a cold or the flu, and it cannot be sexually transmitted. You cannot get malaria from casual contact with malaria-infected people, such as sitting next to someone who has malaria. Anyone can get malaria. Most cases occur in people who live in countries with malaria transmission. People from countries with no malaria can become infected when they travel to countries with malaria or through a blood transfusion although this is very rare. Also, an infected mother can transmit malaria to her infant before or during delivery.

Plasmodium falciparum is the type of malaria that most often causes severe and life-threatening malaria; this parasite is very common in many countries in Africa south of the Sahara desert.

People who are heavily exposed to the bites of mosquitoes infected with P. People who have little or no immunity to malaria, such as young children and pregnant women or travelers coming from areas with no malaria, are more likely to become very sick and die. Poor people living in rural areas who lack access to health care are at greater risk for this disease.

Symptoms of malaria include fever and flu-like illness, including shaking chills, headache, muscle aches, and tiredness. Nausea, vomiting, and diarrhea may also occur. Malaria may cause anemia and jaundice yellow coloring of the skin and eyes because of the loss of red blood cells. If not promptly treated, the infection can become severe and may cause kidney failure, seizures, mental confusion, coma, and death.

For most people, symptoms begin 10 days to 4 weeks after infection, although a person may feel ill as early as 7 days or as late as 1 year later. Two kinds of malaria, P. Most people, at the beginning of the disease, have fever, sweats, chills, headaches, malaise, muscles aches, nausea, and vomiting.

Malaria can very rapidly become a severe and life-threatening disease. The surest way for you and your health-care provider to know whether you have malaria is to have a diagnostic test where a drop of your blood is examined under the microscope for the presence of malaria parasites.

If you are sick and there is any suspicion of malaria for example, if you have recently traveled in a country where malaria transmission occurs , the test should be performed without delay. CDC has a list of all the places in the world where malaria transmission occurs and the malaria drugs that are recommended for prevention in each place. Many effective antimalarial drugs are available. Your health-care provider and you will decide on the best drug for you , if any, based on your travel plans, medical history, age, drug allergies, pregnancy status, and other factors.

To allow enough time for some of the drugs to become effective and for a pharmacy to prepare any special doses of medicine especially doses for children and infants , you may need to visit your health-care provider weeks before travel.

Other malaria medicines only need to be started the day before travel and so last-minute travelers can still benefit from a visit to their health-care provider before traveling. The drugs used to prevent malaria have been shown to be safe and well-tolerated for long term use.

How does an Interac e-Transfer work? Sending and receiving an Interac e-Transfer is easy! The funds are not transferred through email or text, they are transferred through established banking channels that have been employed for years, like the method banks use for cashing cheques. An additional level of security is provided by the security question. The recipient must correctly answer the question specified by you in order to access the funds.