When do dhl collect

The courier must make sure that the parcel contains no dangerous or prohibited items and that the description of contents on the parcel label is accurate. You, or a representative, must be present when the courier arrives to collect the parcel. For security reasons, DHL is unable to collect parcels left in 'safe places'.

If you are arranging a collection from your office, you can leave your parcel at reception, but someone must be there to hand it over to DHL.

DHL always endeavours to collect your parcel on the agreed date and time, but occasionally we may have difficulties assigning a courier due to circumstances outside our control. For example, a delay may be caused due to adverse traffic or weather conditions.

This doesn't happen often, but it could be because your parcel contains a prohibited item or you haven't printed the parcel paperwork.

Please contact the DHL eStore team for advice. If we are unable to arrange another collection for you, we will issue a refund. The delivery time of your shipment depends on the service level you have chosen. The online shop usually shows the delivery time on their website. In case your shipment has not arrived within 10 days after the expected delivery time, please contact your shipper or online shop to start an investigation with DHL for lost items.

If you have not received your shipment, please contact your shipper or online shop. If they are unable to provide an updated status of your shipment, please contact our local customer service. It is possible to change the address only if the shipment is not picked up from the given address.

You can contact our customer care to make the changes. Changing the address is not possible once the shipment has been dispatched. It is not possible to change the delivery day or delivery time once the shipment has been dispatched. A customs invoice is required for all non-document shipments that are being sent outside the European Union or to the Channel Islands. DHL eStore will prompt you to complete customs information when required and the invoice will be printed with your parcel labels.

Shipments must be customs cleared. Customs clearance process times differ from country to country and cannot be influenced by DHL. For some countries, duties and taxes may be due. Customs may hold your shipment because they require more information. In this case they will contact you. Duties and taxes are consumption taxes.

Customs duties are levied on certain goods purchased abroad. Value added taxes VAT are usually levied in the country where the purchased goods are consumed. Duties and taxes differ per country. Depending on the country, duties and taxes are settled with the post office or the customs office. When your shipment is delivered with the local post, you should go to your local post office within 7 days for a damage report.

Please send the damage report to your shipper or online shop. Your shipper or online shop will then claim the damaged or lost parcel with DHL. Please understand that only the shipper can file a claim as he is the contracted partner of DHL. If your shipment is not delivered, please contact your shipper or online shop. You can bill to your account, or as long as you are authorized to do so, or bill to a recipient or third-party DHL account.

Parcel not collected? Need to book a courier collection? Get a quote! Parcel Delivery ParcelMonkey Local. Chad Chile China People's Rep. Send multiple parcels Parcel larger than 1m? When picking up a parcel, a valid identification document identity card, passport, or driver's license is always required. I have a complaint about how my parcel was delivered. What can I do? We're sorry to hear that!

You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel's customer service department. My parcel has been returned to the sender. Unfortunately, we will no longer be able to intercept your parcel. We recommend that you contact the sender, which could be the customer service department of the online store where you placed your order.

They can have the parcel sent to you again. I have not received a shipment number. What should I do? If you do not have a shipment number, we recommend that you contact the sender of your parcel, which could be the customer service department of the online store where you placed your order. The sender will know the shipment number.

When will my parcel be delivered? If you receive a shipment number from the sender, which could be the online store where you ordered a product, you can always follow the parcel online with track and trace. You can check the parcel's status as soon as the parcel is registered with us. This can sometimes take a while. I haven't received a DHL return label. If your order did not include a return label, contact the online store where you placed your order and follow their return instructions.

Enter this code in track and trace to see where your parcel is going to be delivered. Alternatively, you can choose to have another delivery attempt at your address or your neighbors. You will be able to choose from multiple dates and time slots, during the day or in the evening.

It is also possible to have the parcel delivered at a different DHL point. Be sure to make your choice before We call this the Agreed Place. This could be in your shed or in the porch. Please note: With this option, couriers may only leave parcels in a place around your home. Please do not enter a different delivery address here. Why an Agreed Place? Because lots of recipients want it — it's that simple!

Increasingly, our couriers find notes asking them to leave the parcel somewhere. Now we can do just that! How does the Agreed Place service work?

Even if the parcel is on its way to a DHL ServicePoint, you will no longer be able to amend the delivery appointment. Do I have to make a new delivery appointment for each parcel? At the moment you do, but later this year we will be offering you the option of setting your delivery preference in the MyDHL app. You will still have the option of making a separate delivery appointment for each parcel. Is using Agreed Place a safe option? You are using an outdated web browser. To deliver a secure website we will no longer support this browser in the near future.

Please check your internet settings to update. Consumer Frequently asked question Faqs Help is at hand! Sending When will DHL deliver my parcel? We can use the e-mail address to notify the recipient of your parcel's delivery status. Receiving What should I do if my parcel is delayed or lost? More info about lockers.

You are the one who chooses the Agreed Place. You cannot use Agreed Place to arrange for parcels to be delivered to a different address. We recommend not using the Agreed Place service for high-value items. The courier will first ring the doorbell and try to deliver the parcel to you in person. The Agreed Place will only be used as a last resort. There are certain situations in which we do not offer this option: The sender may have chosen not to allow the parcel to be left in an Agreed Place.

Agreed Place is not an option in conjunction with some additional services, such as when a signature or age check is required on delivery. If your parcel is on its way to a DHL ServicePoint, you will not be able to amend the delivery appointment. What should you do? Check the delivery status in track and trace. The courier may not have passed by yet.

The courier may have thought that the Agreed Place wasn't safe enough.